Booking terms and cancellations

Booking terms and cancellations

Scope of the Terms

These terms and conditions apply to the use of the marketplace offered by Simmes Oy (hereinafter “service provider”) for renting, advertising and marketing holiday homes via the Internet (hereinafter “service”). These terms and conditions apply to the use of the service by tenants (the “User”) and the conclusion of reservations and leases between landlords and users. By using the Service, you agree to be bound by these Terms and agree to be bound by them. More detailed descriptions of the service are available at

The service can also be used by a minor user, but the person making reservations or leases through the service must be 18 years of age or older. The person renting the cottage to a minor is responsible for the minor, regardless of whether he or she stays in the same rental property or not. service provider
Simmes Oy

Business ID: 0647837-1

Domicile: Simpele


Tel: 0500 853 981

Contact information regarding the use or support of the service: on weekdays between 9:00 and 15:00.

Contacts, complaints and reclamations about rental properties

All contacts, remarks, complaints and reclamation related to the rental property must be addressed directly to the landlord of the property. Complaints and complaints must be made immediately after the error or other breach of contract has come to the user's attention. In connection with the complaint, errors in the rental property or other breaches of the rental agreement must also be identified.

Changes to Simmes Oy's service and terms

The online service provider reserves the right to make changes to these terms and service. The online service provider informs the users of the terms and conditions of the terms and conditions of the service and / or the users of the service. The changes will take effect on the stated date. Unless a separate date is specified for the change to take effect, the change will take effect when the change is made. The online service provider shall endeavor to notify you of any changes to the material terms and conditions at least 1 month before the change takes effect.

Description of Simmes Oy's service

The online service is a marketplace offered at for renting holiday homes and providing program and food services, advertising and marketing. The accommodation, program or food service provider can list its own service, market it to customers as well as receive reservations and agree on the introduction of the service directly with the user. Similarly, users can search for suitable services in the service as well as make inquiries, reservations and agreements about the services directly with the service providers.

Use of Simmes Oy's service

You agree to use the Service in accordance with these Terms, applicable law and good practice. If the network service provider has reason to suspect that the user has not complied with these terms or the applicable legislation, the network service provider has the right to restrict the user's use of the service or take other measures it deems necessary. The user undertakes that the information provided to the network service provider is accurate, adequate, truthful and correct.

You may not (a) access or attempt to access another user account without this and your network service provider's consent; (b) copy, modify or create derivative works of the Service or related technology; (c) decrypt, decrypt, or otherwise attempt to discover the source code of the Service or its technology; (d) remove any intellectual property entries from the Service; (e) create a user account for the Service using another person's personal information or otherwise inaccurate or fictitious information; (f) transfer the right to use the Service to another without the prior consent of the Network Service Provider; (g) sell, transfer or resell the Service and its rights to use it without the prior consent of the Network Service Provider.

Parties to leases

These terms and conditions apply to the use of the service and in no case will any agreement be concluded between the online service provider and the user other than an agreement on the use of the service in accordance with these terms and conditions. A possible lease agreement for the rental of accommodation arises directly between the user and the landlord, the network service provider is not a party to the lease agreement. The network service provider only acts as an intermediary.

Prices, reservations, lease, invoicing and handing over of keys

The current prices of the services are announced in the service on the notification page of each service. The service provider has the right to correct any errors in the price information before entering into the subscription agreement. After the conclusion of the contract, the service provider has the right to increase and, accordingly, the obligation to reduce the agreed price if the taxes or public charges affecting the price of the service change.

A binding agreement for ordering a service arises between the user and the service provider when (1) the user has ordered the service, and in addition (2) has paid the service provider an advance payment of 25% of the price of the service. If the total price of the reservation is less than € 300, no advance payment will be charged, but the user will pay the price of the service once in connection with the order. The agreement entered into is binding and may not be revoked, terminated or amended except in accordance with these terms.

The services are ordered via the Internet in the service. Reservations are tentatively valid for three (3) days from the date of booking.

The user pays the invoice for the full price of the service immediately after the booking made by the user or after the booking has been confirmed by the service provider. The reservation is definitively valid and becomes a mutually binding agreement when the payment is reflected in the service provider's account. If the booking is not paid within three (3) days from the date of booking, the booking will lapse. However, if the payment arrives after this, a binding agreement will still be deemed to have been entered into unless the service provider cancels the reservation and returns the payment to the user. If the user wants to negotiate payment terms, he should contact the service provider.

An invoice will be sent to the user at the email address provided when booking. It is also possible to receive the invoice by post. An invoice surcharge of EUR 10 will be added to invoices sent by post.

In the case of accommodation services, the user must agree to hand over the keys directly with the landlord. The contact details of the key donor will be sent to the user once the rent has been paid. The user must agree with the key transferor on the delivery of the keys in good time before the start of the booking. The key donor acts as the landlord's contact person for any inquiries, feedback, complaints and problems regarding the rental property.


CheckOut Finland Oy (2196606-6) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. CheckOut Finland Oy appears as the payee on the account statement or card invoice and forwards the payment to the merchant. CheckOut Finland Oy has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

CheckOut Finland Oy collects the IP address, payment method and time of payment in connection with the payment transaction.


The user is entitled to cancel his reservation and the resulting contract under the following conditions. Cancellations must always be made in writing (e.g. email) directly to the service provider. The cancellation is considered to have taken place at the moment when the information about the cancellation has reached the service provider. However, if the user is able to demonstrate that the cancellation has been made and sent to the correct address at the correct time, the cancellation will be accepted, even if it is delayed or not received at all for reasons beyond the user's control. Cancellation is always subject to a minimum prepayment of 25% of the booking amount. If the booking is canceled later than 30 days before the start of the service, the full rental price will be charged.

Notwithstanding the foregoing, the user is entitled to a refund of the amount paid to the service provider (excluding prepayment) if the user himself or a person living with him / her falls ill, has an accident or dies and the user cancels his / her reservation before starting the service. Such cancellation must also be notified to the service provider without delay. In the event of cancellation, the user must provide a reliable explanation of the circumstance justifying the cancellation. If the cancellation occurs during the holiday, the payment made by the customer will not be refunded.

If the customer wants to change the time of the service and it is possible to implement it on behalf of the service provider, a change fee of 30 euros will be charged. The change of time must be made no later than 30 days before the start of the reserved service. Subsequent changes will be considered as a cancellation of the booking and a new booking.

Cancellation by the service provider

The Service Provider shall not be liable for breach of contract, delay or error due to force majeure beyond the Service Provider's control. In such a situation, the service provider may cancel the reservation and terminate the contract without liability. The user is then entitled to a full refund of the amount paid to the service provider.

Stay in the rental property and use of the rental property

In the case of accommodation services, unless otherwise agreed, the rental property is available to the user from the day of arrival at 16:00 until the day of departure at 12:00. The keys to the rental property are in principle handed over to the user at a time which the user has notified the landlord in advance of the estimated time of arrival. The rental property must not be used by more people than stated at the time of booking. The use of a tent or caravan on the resort site without the landlord's permission is prohibited. The bringing of domestic animals to the rental property must be agreed separately. No smoking is allowed inside the rental property without the prior permission of the landlord. The user is obliged to compensate the landlord for any damage caused to the rental property or its furniture. The user will also be charged for the time and costs of handling the damage. The resort is inspected before and after the user's arrival.

Functionality of Simmes Oy's service and the information it contains

Although the service has been carefully planned by the online service provider, Simmes Oy does not guarantee that the service will work flawlessly and without interruption or that the information it contains will be error-free, up-to-date and accurate. the online service is provided to the user “as is”. The online service may be interrupted due to, among other things, development work, maintenance and technical problems, and Simmes Oy is not responsible for any inconvenience or damage caused by interruptions in use or operation.

Simmes Oy is not responsible for the correctness, sufficiency, accuracy, legality or timeliness of the advertisements presented in the service or the content entered by the service providers, as Simmes Oy does not generally check the content entered by the service providers. The service provider is responsible for ensuring that the service is available to the user at the agreed time and that it corresponds to the quality otherwise agreed.

Hardware, software and telecommunications

Use of the service requires a terminal, a web browser and a telecommunications connection. Although the online service has been tested before release, the online service provider cannot guarantee that the online service will work flawlessly with all possible web browsers, operating systems and terminals. The user is responsible, at his own expense, for having the terminals, telecommunication connections and software required to use the online service.

Personal data and data protection

The online service provider processes personal data in accordance with its current privacy statement. The privacy statement is available at

Intellectual property rights

The online service (including any changes, updates and corrections) and the materials contained therein are works protected by copyright law, the copyright of which belongs exclusively to Simmes Oy or its licensors, from whom Simmes Oy may have licensed the contents or materials of the service. The online service may also involve other intellectual property rights, such as trademarks, patents and design rights, or trade secrets, which also belong to Simmes Oy or its licensors. Simmes Oy does not transfer any intellectual property rights to the user, but the user only receives a limited right to use the service in accordance with these terms.

Validity of Terms

These terms apply to you for as long as you use the online service. The user can stop using the online service at any time. Simmes Oy may also terminate the provision of the online service permanently or temporarily at any time.

Applicable law and dispute resolution

Finnish law applies to the agreement between the parties, these terms of use and the use of the service.

All disagreements and disputes between the parties will be resolved primarily through negotiations. If no outcome is reached through negotiations within thirty (30) days of the party's written initiative, the disputes shall be resolved at first instance in the District Court of South-East Finland.

However, if the contracting party is a consumer within the meaning of the Consumer Protection Act, he or she has the right to bring an action in the district court of the place in Finland in whose jurisdiction the consumer is domiciled or habitually resident. Consumers can also use the online dispute resolution service provided by the European Commission, which is available at In the event of a dispute, Finnish consumer users can also turn to the Consumer Disputes Board (see more: and

Limitation of Liability

This clause applies only to users who are not considered consumers: Simmes Oy is not liable for any use or obstruction of the online service or indirect or indirect damages caused by breach of contract, including loss of revenue or turnover, business interruption, business losses, lost sales, information or data loss or deterioration and lost profits. Subject to mandatory legislation, the total maximum amount of Simmes Oy's liability for damages is the total amount of VAT-free fees charged by Simmes Oy to the user during the one (1) month preceding the first claim for damages.

Other terms and conditions

Simmes Oy has the right to use subcontractors in connection with the performance of its contractual obligations. Simmes Oy is responsible for the actions of its subcontractors rather than for its own actions. Upon request, Simmes Oy can provide additional information on the subcontractors it uses.

If the fulfillment of the obligations mentioned in these terms and conditions is not possible due to force majeure or other reasons beyond the control of the service provider, Simmes Oy shall be released from its obligations without liability for the duration of the circumstances preventing the fulfillment of the obligation.

In connection with a corporate or business transaction or other corporate or business arrangement, Simmes Oy may transfer its individual rights or obligations contained in the agreement or the agreement to a third party without the user's consent. The user has no right to transfer the agreement or other rights or obligations to any third party, including the right to use the service, without the prior consent of Simmes Oy.